Official FAQ

The following is the official frequently asked questions for the game through it's on page on the SEGA Mobile Games Customer Service. Thus, this page reflects all of the exact information intact with the page.

Infinite Balance Patch
We are excited to announce an upcoming balance patch that will be focused on Infinite.

First, we'd like to thank everyone who provided feedback on Infinite in the weeks since he was launched. We have spent the last few weeks carefully analysing your feedback, as well as monitoring Infinite's performance across all races. Now we are confident that we have enough data to make meaningful and fair changes to him, with the goal being to adjust his performance to be better aligned with with other equivalent characters.

This work is in-progress and while we don't have a specific date for the release of this balance patch, we hope to make it available to everyone soon.

How can I restrict purchases on my device?
Apple, Google, and Amazon all provide additional ways to block or limit purchases. We strongly encourage you to set these features up regardless of who has access to your device, and recommend using a password or passcode that is different to the one you use to unlock the device for extra security.


 * iOS / Apple: To set up these restrictions on iOS or Apple devices, please follow the guide on Apple's support site here: https://support.apple.com/en-gb/HT204396
 * Android / Google Play: To set up these restrictions on Android devices with the Google Play Store, please follow the instructions on Google's support site here: https://support.google.com/googleplay/answer/1626831
 * Amazon / Kindle: To block in-app purchases on Amazon devices such as the Kindle Fire, follow the steps on Amazon's support site here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201357730

What should I do if there is a problem with my purchase?
Please submit a support request and we will look into the problem. Be sure to include:


 * A screenshot of your purchase receipt emailed from Apple or Google
 * The email address associated with that Apple or Google account.
 * A brief but detailed description of what happened, when the problem occurred, how it happened, and any other information that you think we should know.

What should I do if I have unauthorised charges on my account?
SEGA will not charge your iTunes/Google Wallet account without valid credentials and a confirmation of the purchase. If you have unauthorized charges, your account may have been compromised.

If you believe that you have been fraudulently charged for purchases in a SEGA game, please do the following:


 * Confirm that the charge was from a purchase made in a SEGA game.
 * Check with Friends, Household Members and anyone else who may have known your password or had access to your device to see if they made the purchase, either accidentally or otherwise.
 * Check that you have Purchase Restrictions set up on your devices:
 * iOS: Check that you have Purchase Restrictions set up on your devices. Go to Settings -> General -> Restrictions
 * Android: Check that you have Purchase Restrictions set up on all of your devices - look in the device settings or check your device's user manual for more information on how to do this on your specific device.
 * Contact Apple's iTunes Support or Google Wallet Support about the charge.  When you contact them, let them know that unauthorized purchases have been made through your account.  If they try to forward you back to us, please remind them that you are not contacting them about a game defect but about unauthorized charges.

In the meantime, you should consider the log-in and password you used for your account to be compromised. It is highly recommended that you take the following steps to ensure the security of your account going forward:


 * Change your iTunes or Google password.  Use a unique password from other accounts for added security.
 * Consider changing the email tied to your account.
 * Consider changing the log-in ID and password of any other online accounts tied to that email or that use the same password.
 * If you use these log-in credentials for anything else tied to your debit/credit card (such as online stores, online banking, PayPal, etc...) we also suggest you review your statements for any other fraudulent charges.

It is always best to take extra caution with these sorts of accounts by maintaining different passwords and usernames for each and having a unique password for your email.

How does matchmaking work?
Sonic Forces: Speed Battle uses a collection of values to match you with competitors. The game takes into account your trophy score and location to match you with similar competitors for the best experience.

Why does my protective bubble sometimes not prevent me from taking damage?
The protective bubble will protect you from taking most types of damage. However, you won't be protected from:
 * Bubble Bomb
 * Booby Trap
 * Steal
 * Illusion damage
 * Falling into a bottomless pit
 * Drowning
 * Being crushed
 * Running out of time

Why have I stopped receiving battle chests?
Remember, a maximum of 25 Battle Chests can be earned each day. Beyond this, you can keep racing but you won't earn any more crates. This timer reset at 8:00am GMT every day.

Why do I sometimes lose trophies after coming second in a race?
The current trophy system uses a variety of factors to determine how many trophies you win or lose, including your position, and your total trophies compared to each of your opponents' trophies. If you lose to a player with fewer trophies than you, it's possible to lose trophies even if you finish in second place.

You can always check out the number of trophies of other racers you're competing with at the start of each match.

How do Seasons work?
To enter a Season, become a Specialist by reaching Tier 4. Qualify for the Season reward by winning 3 battles, and you'll be able to collect your reward at the end of the Season.

Keep track of your Seasons progress at the top of the Tiers menu. Keep winning those battles to get a better reward!

There are three additional Prestige Tiers starting at Master, Tier 8. At the end of the Season any additional Trophies earned in these Tiers are converted into Prestige Points, a permanent score for your profile. Your Trophy count is then reset back to 4000 when the next Season begins.

What are tiers?
Tiers are used to measure a player's progress in the game. Players must have a set number of Trophies in order to move into each Tier. Players can also drop back to lower Tiers if their trophy count falls below the Tier's requirement.

Moving into a new Tier unlocks one or more new Tracks. The contents of each Chest also increase each time the player moves up a Tier.

What are trophies?
Trophies are awarded at the end of each Battle and measure your overall success in the game. Usually, you'll gain Trophies if you finish first or second place, and lose Trophies if you finish third or fourth. You can compare your Trophies with other players by checking the leaderboards.

Trophies are used for matchmaking. When you start a new Battle, you will be matched against players who have a similar number of Trophies to you.

How can I get new runners?
You get new Runners by collecting Runner Cards from Chests. Once you have the required number of cards, the Runner will unlock automatically and become available for selection in a battle. Any additional cards can then be used to upgrade the Runner.

What do I earn by increasing my Player Level?
You receive two upgrades each time your player level increases: Ring Boost and Attack Resistance. Ring Boost is the amount your top speed increases when you collect Rings in a Battle. Attack Resistance reduces the damage or duration of an attack from another player.

Why should I upgrade my runners
You can upgrade a Runner a set number of times. Each upgrade makes one of the Runner's Items more powerful or increases the number of Rings your Runner starts a battle with. You also earn XP with each upgrade which is used to fill your XP bar and increase your Player Level.

What are items, and how do I use them?
An Item is a special ability that is equipped by running into an Item Crate. Each Runner has a unique combination of three Items they can pick up: an Attack, a Boost and a Trap. Attacks target other Runners, Boosts act on the player and Traps appear across the track in front of the player. Once equipped, an Item can be used by tapping on its icon at the bottom of the screen. Up to three Items can be equipped at any time.

How is each runner different?
Each runner has three distinct Items they can use in a Battle. They also also have three attributes: Speed, Acceleration and Strength. Speed is the top speed a Runner can reach, Acceleration is how quickly a Runner can reach top speed and Strength is the amount a Runner slows down when they take damage from an attack.

What are Chests?
All Chests contain rewards, which can include Rings, Red Star Rings and Runner Cards. The amount of rewards in each Chest depends on the type of Chest and the your current tier level.

Each chest takes a certain amount of time to unlock - once unlocked, you received the items it contains!

Battle Chests are awarded after each battle. There is a different Battle Chest for each finishing position, with first place containing the most rewards, and fourth place containing the least. A maximum of 25 Battle Chests can be earned each day.

Victory Chests are awarded for finishing first or second in a battle. A Victory Chest must be unlocked over a set time before it can be opened and only one Victory Chest can be set to unlock at any time. Victory Chests are usually Silver, but occasionally, a more valuable Chest will be rewarded instead.  Free Chests are automatically rewarded four hours after a previous one has been claimed. Up to two Free Chests can be held at once. They always contain Red Star Rings.

What are Red Rings used for?
You can use Red Star Rings to purchase chests or buy more Rings. You can buy more Red Star Rings in the store.

Why should I collect Rings in a battle?
Collecting Rings fills your Ring Boost Bar which increases your runner's top speed. The more the bar fills the more your speed increases. You also get to keep the Rings you've collected after each battle which you can use to upgrade your runners.

What rewards do I get for completing missions?
Missions can award Runner Cards, Rings, Red Star Rings and award guaranteed Rares or Super Rares at higher tiers.

Why does my reward sometimes not get doubled after I watch an advert?
We're aware that certain adverts aren't correctly doubling rewards and are investigating further why this is happening. In the meantime, some players have reported the following workaround for the Empires and Puzzlers advert:


 * 1) When the advert loads, immediately tap the "Play Free" button. This will open the game's page in your device's app store
 * 2) Return from the app store back to the game. You should now receive your doubled reward as expected

My game isn't running correctly, what can I do?
If you are experiencing problems within the game, here are a few options you could try:

Try fully closing the game
 * For iOS (iOS7 or newer):From the device's main screen, double tap the "Home" key to view all running apps. Scroll through the list of apps until you find Sonic Forces: Speed Battle. “Swipe" the app off the screen and it should disappear - you've now closed the game.
 * For Android: Depending on the device, apps can be closed under the "Settings". Search for the "Manage Apps" page or its equivalence within the settings. Players can choose to "Shut Down" the app to fully close the game. (Please refer to your device's manual for specific instructions.)

Try running the app in Airplane mode or on WiFi only. There are some cases where your cellular connection and WiFi connection can interfere with each other.
 * Try switching to Airplane Mode and playing offline
 * Try switching to Airplane Mode and turn on WiFi
 * Try switching off WiFi and using just your Cellular connection

Restart your device.
 * For iOS: Press and hold the Power Button for 5 seconds and Slide to Power Off. Once your device has powered down, press and hold the Power button again to turn it back on again.
 * For Android: For many devices, press and hold the Power Button and select "Power off". Once your device has powered down, press and hold the Power button again to turn it back on again.

Check for updates for your device:
 * iOS: Apple recommends that you first back up your data before an update. Go to Settings -> General -> Software Update
 * Android: On many devices you can find the option to update your software in the "About Device" section of your Settings.  If you are unable to update your software, please see your device's instruction manual.

Reset your Network Connection. Certain data may be left over on devices after each update that could conflict with game play. Certain devices allow you to reset or "flush out" any older network settings that may improve connections. Please be aware that you may need to reconfigure certain settings such as router passwords.
 * For iOS: Settings -> General -> Reset -> Reset Network Settings
 * For Android: Please see your device's instruction manual.